Please note  correspondence in Dutch or English language.


If  the delivery of your order takes longer than the specified number of business days (see home page) please contact us by  email   or by  telephone  (00 31 (0)117-302655 (Annies Heilzame Kruiden).


Wrapping errors, leaky packaging, transport damage or other complaints related to the delivered goods, very annoying but can occur, report this  within 48 hours of receipt  by  or by telephone (00 31 (0)117-302655 (Annies Heilzame Kruiden).


The  missing/damaged product will be  replaced  free of charge as soon as possible. We reserve the right to check your message using our internal administration.


By telephone: 0031 (0)117-302655   (Annies Heilzame Kruiden)

We are accessible during the day Monday to Friday. If we are not able to answer the phone, you can leave your data on an answering machine we will call you back as soon as possible.


By email: Please include your invoice number.


Complaint handling

Complaints must be dealt with within 14 days of notification, if  out of necessity this is going to last longer than 14 days you will get a receipt and an indication when you can receive a more detailed answer.
If  we are not able to deliver all of your order, we will inform you.


If you do not want to substitute an article , the total price will be adjusted or you may terminate the agreement with us. Already paid amounts will be paid back as soon as possible.